Privacy Policy

Last Update: January 04, 2023

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR PERSONAL DATA (AS DEFINED BELOW).

This Privacy Policy explains how we, Finespace, and affiliated companies (collectively, “we”, “us”, “our”) collect, use, secure, or otherwise process the personal data of users (“you” or “your”) when you use our website finespace.com, other websites as well as mobile apps and games for iOS and Android published by us (“Services”).

1. What data we collect

While using our Services, we may collect certain information that can be used to identify you (“personal data”). The personal data we collect will depend on the circumstances and the Services you are using. In general, data we collect include: (a) data you submit to us; (b) data we collect automatically; and (c) data we collect from our partners.

(a) Data you submit to us

We may collect information you submit to us when using our Services. For example, we collect your information when you contact us through the contact feature embedded in our Services or when you send us an email directly.

(b) Data we collect automatically

Device information. When you use our Services, we automatically collect information about your device, such as device identifiers (device ID, advertising ID, MAC address, IMEI), the type of device you use, operating system, resolution, application version (for apps), language, time zone and IP address.
Location data. We may collect information related to your location such as general location data (country, region, city), region information of your mobile device, a region associated with your SIM card.
Usage Information. We collect data about your use of the Services, for example, date and time you used a service, features you have used and how you have used them, purchases history, subscriptions, and advertising that you click on, and data generated when you use our Services.
Push Notifications. We may request to send you push-notifications regarding certain features of our Services. If you wish to opt-out from receiving these types of communications, you may turn them off in your device settings.
Other information. Sometimes we may collect upon your permission other information.

(c) Data we collect from our partners

Information from our analytic service providers. We may receive information about you from our analytic service providers with data they collect through our Services in accordance with their own privacy policies.
Information from our advertising partners. From time to time, we may also receive personal information about you from other third-party sources. For example, if you clicked on an advertisement to direct you to one of our Services, we may receive information from which ad network and advertising campaign the install or the opening of the website originated from.

2. Why we collect your data

We use the data we collect about you to deliver our Services to you. We also use it for improving and monitoring our Services. In addition, we use your information to provide you with interest-based advertising or other targeted content and to keep the Services safe and fair.

(a) To deliver our Services to you

We process data to provide you with all requested Services. Our legal basis is a performance of a contract with you that you entered into with us when you visit our web-site or download our apps and accept our Terms of Use or End User License Agreement accordingly (“EULA”).

For this purpose, we process your data, in particular, to:

Allow you to use our Services;
Operate the Services;
Verify and confirm payments;
Provide and deliver products and services you request;
Send you Services-related communications.

(b) To improve and monitor our Services

We process data to provide great Services to you. Our legal basis is legitimate interests to run our business and make high-quality Products as well as your consent in specific cases.

For this purpose, we process your data, in particular, to:

Improve and Optimize our Services;
Customize your Services experience;
Respond to your comments and questions and provide user support;
Provide you our offers in the Services;
Better understand user behavior and trends;
Detect potential outages and technical issues.

(c) To provide you with non-personalized advertising, personalized advertising or other targeted content.

We process data for serving personalized advertising and content. Our legal basis is legitimate interests to run our business and provide you with the best content and advertising as well as your consent in specific cases. For information on how to opt-out from personalized advertisements, see section “Your rights and options” below.

For this purpose, we process your data, in particular, to:

Show ads that may be of interest to you based on your preferences;
Provide personalized content and information to you, which can include online ads or other forms of marketing;
Send you marketing notifications and receive your feedback about your user experience;
Track the content you access in connection with the Services and your online behavior;
Deliver, target and improve our advertising and the Services.

(d) To keep the Services safe

We process data for safety purposes. Our legal basis for such processing is legitimate interests for protecting our business and Services.

For this purpose, we process your data, in particular, to:

Prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities,
Protect our trademarks and other intellectual property rights;
Enforce our EULA.
Take action against fraudulent or misbehaving user

3. Who can see your data

Apart from us, your data can be accessed by others in the following situations:

(a) Other companies and public authorities

In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests. We may also disclose your data based on your consent, to comply with the law or to protect the rights, property, or safety of us, our users, or others.

(b) Our Partners

We use third parties to help us operate and improve our Services (“Partner”). Partners assist us with various tasks, including hosting and maintenance, on-going development, analytics, customer care, marketing, advertising. We may also share information with advertising partners who distribute advertising in our Services.

In-app purchases are typically processed by the platforms (e.g. Apple App Store, Google Play, Amazon AppStore or Facebook). We do not collect or store your financial data, such as your credit card number or bank account. You are requested to provide payment details directly to the relevant platform. We may, however, receive limited non-financial data relating to the purchase (e.g. platforms may notify us if a purchase was successful). Any post-purchase processes are controlled by the platforms. We encourage you to review privacy policies and terms of service of the platforms for further information before making a purchase in the Services.

For further information about our partners please see List of Partners.

4. Where your data can be transferred

Our Services are global by nature and your data can therefore be transferred anywhere in the world. Please note that we may share information, including personal information, to a country and jurisdiction that does not have the same data protection laws as in your jurisdiction.

We try to make sure that the recipient of any personal data provides proper protection of the personal data received and we take steps to ensure adequate safeguards are in place to protect your data.

5. How long we store your data

We generally store your data for as long as your account is in existence or as needed to provide the Services. However, a specific period can vary based on the context of the processing we perform and on our legal obligations. For example, we may need to retain some of your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations, or where we have a legitimate interest in doing so.

When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that we cannot identify you.

6. What rights you have

In some regions (like the EEA, UK, and Canada ), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. If you have any requests related to your rights please contact us as described in section “HOW YOU CAN CONTACT US” below.

(a) Withdraw your consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW YOU CAN CONTACT US” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

(b) Opt-out of marketing emails and other direct marketing

You may opt out of receiving promotional communications from us, such as marketing emails, by following the instructions in such communications.

(c) Access the personal data we hold about you

If you request, we will provide you with a copy of your personal data in an electronic format.

(d) Opt-out of personalized advertising on mobile applications

You can opt-out of personalized advertising on mobile applications by checking the privacy settings of your Android or iOS device.

Apple devices:

For iOS 14 and newer:

Open Settings
Select Privacy
Select Tracking and disable “Allow Apps to Request to Track”

For iOS 13 and older:

Open Settings
Select Privacy
Select Advertising and enable “Limit Ad Tracking”

Android devices:

Open Settings
Select Google
Select Ads and enable “Opt out of Ads Personalization”

If you are interested in more information about personalized advertising and your choices in this regard, you may visit the following websites:

Network Advertising Initiative Consumer Opt-Out Page or the Digital Advertising Alliance Opt-Out Page for U.S.-based advertising; and
Your Online Choices website for EU-based advertising.

All of the opt-out tools described in this subsection are provided by third parties, not by us. We do not control or operate these tools or the choices that advertisers and others provide through these tools.

(e) Your other rights

You also have the right to correct your data, have your data deleted (please see our Data Deletion Notice), object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, by contacting us or by using specific features of your device (for example, by turning off GPS location sharing in your mobile device settings).

We will respond to all requests within a reasonable timeframe. You may also contact your local data protection authority for unresolved complaints.

7. How we protect your data

In order to help ensure a secure and safe user experience, we are continuously developing and implementing technical and organizational security measures to protect your data from unauthorized access or against loss, misuse or alteration.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. What are age limits for our Services

We appreciate the need to provide extra privacy protections to users who are children. Our Services are intended for use only by those aged 16 and over. We do not knowingly collect personal information from children under 16 years of age. In order to request the deletion of personal data, for any reason, please use the in-app support feature in our Services or contact us at the address provided below and we will take reasonable measures to promptly delete such personal data from our records.

9. Do US residents have specific privacy rights?

For US residents please check our Privacy Notice for US Residents.

10. How we change this Privacy Policy

We reserve the right to change our practices and this Privacy Policy at any time. Each time you access our Services the current version of the Privacy Policy applies, and you agree that the personal data will be processed subject to the Privacy Policy, as updated. We encourage you to check this page regularly so that you know our current practices.

11. How you can contact us

If you have any questions or requests, you may contact us and our data protection officer using the in-app support feature in our Services, “Contact Us” form on our websites or via legal@finespace.com.

The data controller under this Privacy Policy is Finespace UAB with registered address at: J. Basanavičiaus g. 26, 03224 Vilnius, Lithuania